Identify a Conflict

Conflict:
One of the longest employed staff members was constantly late or not able to work the shift assigned. Although her personal issue was clear to me, it was not clear to her coworkers and they started to believe there was favoritism for this employee.

Competitive conflict:
We had a staff meeting to go over the rules.

Conflict Trigger:
Status differentials, unrealized expectation, & communication breakdown

Resolution:
The conflict was resolved with a staff meeting. This allowed me to explain all at once what changes were happening and why. It also allowed me to hear the staffs’ issues and perspective on what was going on. The meeting helped to boost their moral by showing them that their opinion matters as well. It allowed for unification and teamwork to shine through.